Last Updated: December 2025
Welcome to Got U ("Got U," "we," "our," or "us").
By accessing or using the Got U platform, including the website, mobile application, and any related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, you may not use the Platform.
These Terms apply to all users of Got U, including individuals requesting services ("Requesters") and individuals providing services ("Helpers").
Got U is a peer-to-peer technology platform designed to connect individuals who need help with everyday tasks—such as transport, fixing, assisting, tech help, or cleaning—with nearby individuals willing to provide those services.
Got U:
All services are arranged and performed directly between users.
Helpers who offer services through Got U are independent contractors, not employees, agents, or representatives of Got U.
Nothing in these Terms creates:
Helpers are solely responsible for:
To use Got U, you must:
Got U reserves the right to suspend or terminate accounts at its discretion.
Got U offers multiple service categories. Each service category may have its own hourly rate. All pricing is clearly displayed to the Requester before booking.
The listed price covers the first hour of the requested service. If the Helper completes the task in less than one hour, the full one-hour minimum still applies. Requesters are paying for completion of the requested service and the Helper's reserved availability, not minute-by-minute labor. The base charge is never reduced when a task is completed early. The first 10 minutes beyond the booked hour are grace time; additional time beyond that is billed under the additional-time policy described below.
A task officially begins when the Helper taps "Start Task" within the Platform.
A task is considered complete when:
Tasks are intended to be completed within the originally selected time window. If a task exceeds the booked duration, a reminder notification may be sent to both the Requester and Helper after a brief grace period.
If the task remains active beyond the grace period, the Platform may automatically extend the task in predefined time increments (such as 30-minute intervals), billed at the same hourly rate associated with the original service selected.
By allowing a task to continue beyond the original time window, the Requester expressly authorizes any additional charges at the applicable service rate.
Got U reserves the right, in its sole discretion, to determine:
These measures are implemented to ensure fair compensation, system integrity, and consistent platform operation. Time records generated by the Platform constitute the authoritative record for billing purposes in the event of a dispute.
Got U charges a service fee on completed tasks. The service fee is included within the displayed hourly rate unless otherwise stated. The remaining balance is paid to the Helper upon task completion.
All payments are authorized and held securely by Got U upon job acceptance and are not released to the Helper until the task is confirmed complete. Payment is released when:
Helpers are not entitled to payment for tasks that are not completed. If a Helper abandons, fails to finish, or is unable to complete an accepted task, the authorized funds will not be released to the Helper. Depending on the circumstances, a full or partial refund may be issued to the Requester in accordance with Got U's Cancellation & Refund Policy.
If a dispute arises regarding whether a task was completed, Got U reserves the right to review available evidence (including chat records, photos, and platform activity logs) and make a binding determination on payment release or refund.
All payments are processed securely through an authorized third-party payment processor (e.g., Stripe). Got U does not store full credit card or banking information. Users authorize charges upon task completion or applicable auto-billing events.
Tips are optional and voluntary. 100% of tips go directly to the Helper. Got U does not retain any portion of tips.
For safety, accountability, and dispute protection:
Users may not:
Got U reserves the right to remove content or terminate accounts for violations.
Users acknowledge that services arranged through Got U may involve:
By using the Platform, users voluntarily assume all risks associated with:
To the maximum extent permitted by law, Got U shall not be liable for:
Got U's role is strictly limited to providing a technology platform.
Got U is committed to maintaining a safe, fair, and trustworthy platform for all users. Abuse of the Platform is strictly prohibited.
Abuse includes, but is not limited to:
Got U reserves the right, in its sole discretion, to:
All enforcement decisions made by Got U are final and binding.
Got U may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.