Got U connects neighbors for everyday help. This policy explains what you can post, what needs extra qualifications, and what is never allowed. It applies to Requesters and Helpers, and every task posting is screened against it.
Work requiring a licence, permit, certification, or professional qualification under applicable law may only be performed when Got U supports and verifies the required qualification. Licensing rules differ by state and jurisdiction — where we cannot reliably tell, the task is placed under review rather than approved.
Task Policy v1.1
Normal everyday tasks that don't require specialized licensing, unusual safety precautions, or additional Got U verification. Got U category rules and Helper eligibility rules still apply.
These tasks are not automatically prohibited, but they may only be performed when the applicable Got U requirement is satisfied. Describing a task differently does not remove its requirements.
Driving, hauling, and delivery tasks must be posted in the Transport category. Only Helpers who meet Got U's existing Transport requirements — verified driver's licence, verified vehicle insurance and driver coverage, and current vehicle details — can accept them. Transport access is suspended automatically when a document expires.
Usually fine
Not matched to a Helper
Ordinary lifting is a normal Got U task. Unusually heavy, dangerous, or specialized lifting is not, and we may ask for more detail — the heaviest item, how many large items, stairs, and how many Helpers you need — before the task can be posted.
Usually fine
Not matched to a Helper
Got U does not verify electrical licences, so Got U Helpers are never presented as licensed electricians. Minor tasks that are lawful without a licence or permit may be allowed. If the work legally requires a licensed electrician or a permit, it cannot be posted on Got U at all — a Helper claiming to hold a licence does not change that.
Usually fine
Not matched to a Helper
The same principle applies. Minor, non-regulated assistance may be permitted where lawful. Work that legally requires a licensed plumber or a permit — including gas lines, sewer systems, and major supply or drain alterations — cannot be posted on Got U.
Usually fine
Not matched to a Helper
Minor, non-regulated maintenance may be allowed. If applicable law requires a permit, professional licence, certification, or other trade credential for the work, the task is not allowed on Got U — regardless of whether a Helper claims to have the licence or the experience. Got U is not currently operating as a marketplace for licensed trade contracting. If we cannot reliably determine whether licensing applies, we hold the task for review instead of guessing.
Usually fine
Not matched to a Helper
These tasks cannot be posted or performed through Got U. Vague or indirect wording does not make them permitted, and attempting to work around this policy may result in account restrictions.
If a task requires a permit, professional licence, certification, or other legally required trade credential, it is not allowed on Got U. Permit required = prohibited. Legally required professional licence or certification = prohibited. This applies even if a Helper says they have the licence or the experience, because Got U does not currently verify trade credentials and is not operating as a marketplace for licensed trade contracting. If Got U later supports verified licensed professionals, it will be a separate program with its own credential verification, insurance, and compliance framework.
Any task whose purpose or performance violates applicable law.
Tasks involving illegal or dangerous weapons, explosives, or similar hazardous items. Vague wording does not change this rule.
Purchasing, transporting, delivering, selling, obtaining, or manufacturing illegal drugs or controlled substances.
Got U does not currently support purchasing or delivering age-restricted products. We may create a specific compliant program for this later.
Any task whose primary purpose is sexual activity or adult content.
Tasks that move money, credentials, or identity in ways that carry fraud risk.
Got U tasks must be paid through Got U. Payment protection, records, and dispute resolution only exist for payments made in the app.
Work with an unreasonable risk of serious injury, death, environmental harm, or major property damage that Got U is not designed to support.
Any request designed to harm, frighten, or control another person.
Got U does not support childcare at launch. This will only change if and when Got U builds the required screening, insurance, verification, and legal safeguards. Ordinary tasks in a home where children are present are still fine — a Helper is simply never responsible for a child.
Got U Helpers do not provide professional or unsupervised caregiving. Ordinary errands or household assistance for an adult are still permitted when they are not caregiving or medical services.
Got U Helpers are not healthcare professionals and are never presented as such.
Helpers can report a task as Prohibited or Unsafe from the task screen — for illegal activity, unsafe conditions, work that differs materially from the posting, licensed professional work, weapons, drugs or restricted items, harassment, or any other prohibited activity.
You are never required to perform a task you believe is unsafe or unlawful, and reporting one never counts against your reliability standing. See the Helper Reliability Policy.
If someone is in immediate danger, contact local emergency services first.
Each answer links to the matching section of the policy.